FAQs

Here’s a handful of our most frequently asked questions regarding wholesale ordering and selling of our products. Got a question not answered here? Our full ordering terms and conditions page might help or you may contact us.

  1. What are your top selling categories? Our Fill in the Love® Journals are very popular, as well as our Affirmators! series and our Classic Pads.
  2. What is your #1 selling item in the entire line? Our What I Love about You Fill in the Love Journal is our #1 selling item.
  3. What kind of program incentives does your company offer? Our product towers are free with a fill! For more information, please look at the end pages of our wholesale catalog.
  4. Where do you ship from? Do you offer any freight specials? Our orders ship from Rock Hill, South Carolina 29730. First-time customers receive complimentary freight on orders $500+ with sign up for our wholesale mailing list.
  5. What’s your opening order and reorders? Our opening order is $200 and reorders are $100.
  6. What is your return policy? No wholesale direct returns will be accepted or credits issued without Knock Knock’s previous consent. Approved product returns must be received in resalable condition; we cannot accept ticketed product or items out of inner-packs. Knock Knock must be notified within 10 days of receipt of any incorrectly shipped orders or defective goods. A 15% restocking fee will be charged for returned merchandise.
  7. Do you have a social media presence? Sure do! We’re on Instagram @knockknock.
  8. Can I get some pictures and product descriptions for my website? Here’s a link to our digital kit chock full of photography and other marketing tools.
  9. I need help with visual merchandising! Any ideas? Sure thing, we’re out in the wild.
  10. This all sounds GREAT! How do I place my order? We offer three convenient ways to order! You may place your order: